Privacy Policy

Last Updated: May 7, 2024. Your privacy is our priority.

At XTERIOR CLEANING LTD, accessible from xteriorcleaningltd.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by XTERIOR CLEANING LTD and how we use it. We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Introduction: Who We Are (Data Controller)

XTERIOR CLEANING LTD acts as the data controller for the personal information you provide to us. Our registered office is at 276 Coniston Road, Patchway, Bristol, United Kingdom, BS34 5LS. We are dedicated to maintaining the trust and confidence of our clients by protecting the personal data we collect and process.

2. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, title.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Related to payments for services (though we do not store full payment card details directly; transactions are processed via secure third-party payment gateways).
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide and manage our cleaning services to you (contractual obligation).
  • To process and deliver your orders, manage payments, fees, and charges (contractual obligation).
  • To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review (legitimate interest).
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) (legitimate interest).
  • To use data analytics to improve our website, products/services, marketing, client relationships, and experiences (legitimate interest).

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us using the details below.

7. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

8. Cookies

Like any other website, XTERIOR CLEANING LTD uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. For more detailed information on the cookies we use and their purpose, please refer to our Cookie Policy.

9. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:

Email: [email protected]
Address: 276 Coniston Road, Patchway, Bristol, United Kingdom, BS34 5LS